Can I email my sales reports?
Question: Can I email myself any of my reports? Answer: Yes! Sign in to your reports and then look for the BACKGROUND column (Background means - run report in the...
Last Modified: 2008-05-15
Number of views: 558
Complimentary Tickets
To obtain complimentary tickets to your event, please submit your requesting by clicking here: http://www.ticketreports.com/support/index.php?action=ticket_submit&d=1...
Last Modified: 2007-11-08
Number of views: 640
Event Cancellation Procedure
Please contact us as soon as possible if your event is canceled or postponed. We will contact your customers by phone and email to alert them. 1. Cancellation If your...
Last Modified: 2010-04-18
Number of views: 393
Event Code
When viewing reports you can either search by date, or you can do directly to the event if you know the event code. You'll find each event code at the end of the event...
Last Modified: 2008-06-18
Number of views: 598
Event Deposit Refund
If you paid an event deposit and you have met your sales goal it will be refunded at the time of settlement. If you have any questions, please contact your Client Account...
Last Modified: 2008-03-30
Number of views: 663
Example Reports
Until tickets are sold to your event(s) your sales reports will not show any information. (customer names, tickets sold etc etc) To view an example of how your...
Last Modified: 2008-05-04
Number of views: 695
Google Analytics
We offer weekly and Post-Event Google Analytic Reports. The automated reports can show you information such as how many views your event or venue page received on...
Last Modified: 2010-04-18
Number of views: 647
How do I check sales?
To check sales, download 'will call' lists and get other event information visit: http://equery.evenue.net/TAUSA
Enter your username (UPPERCASE) Enter your password...
How do I use the Support Site?
Here are some tips on using the support site. If you have any questions about using this site that are not answered below, call 1-877-725-8849 Remember! The SUPPORT...
Last Modified: 2010-04-20
Number of views: 1010
How to email a report to yourself
Did you know that you can easily email yourself any available sales report?
i) To do this, login to eQuery ii) Under the 'background' column,...
How to perform a soft reset on a handheld scanner
To perform a Soft Reset:
Press and hold the Enter and Function keys while holding down either the left or right scan trigger at the same time, and then release...
Last Modified: 2009-08-17
Number of views: 234
How to read the new reports
As part of the upgrade we now have new reports available. You should have been given a new login and password for the new reporting site http://equery.evenue.net/TAUSA...
Last Modified: 2008-05-04
Number of views: 652
Manually enter barcodes for validation
If a ticket presented at your event is damaged and the barcode cannot be scanned, you can manually enter the barcode. 1. Tap the numeric keypad icon. 2. Tap the...
Last Modified: 2009-08-17
Number of views: 287
My scanner is offline. How do I get it back online?
If you scanner is in 'offline' mode you can still scan, but you need to get it back online. Step 1 Check and make sure both AM Monitor and AM Control are running on...
Last Modified: 2009-08-17
Number of views: 256
Offline Processing for handheld scanner
AM Handheld operates in either Online or Offline mode. For Online mode, the handheld scanner stays connected via a wireless network to the Access Server. Each barcode scan...
Last Modified: 2009-08-17
Number of views: 266
Problems exporting to Excel
If you are having trouble exporting a report to Excel, please follow these instructions. If you have any questions or need additional help, please call 1-877-725-8849...
Last Modified: 2010-04-20
Number of views: 536
Promotional Codes
You are allowed up to 10 promotional codes to use for each event. A promotional code is typically offered to give a customer a discount.
A promotional code is...
Ticket Layout Information
1. The first 2 lines of text on your ticket are for any presenting sponsors. There is room for 35 characters on each line.
You can also...
Last Modified: 2010-04-18
Number of views: 1411
Ticket Scanning and Validation
Make sure the handheld scanner is online. The screen should look like this. To scan barcodes 1. Press and hold either of the yellow Trigger buttons...
Last Modified: 2010-04-18
Number of views: 282
Troubleshooting Invalid Location Responses
If the Facility in Monitor does not match the t.Res facility code, you will get an Invalid Location error when attempting to scan tickets. Check the Facility Location...
Last Modified: 2009-08-17
Number of views: 296
Tyvek Wristbands
We sell 3/4" Tyvek Wristbands - various colors available. $13.50 per box of 500 + shipping. For more information, please contact your account rep.
Last Modified: 2009-06-01
Number of views: 336
WBST Java Version
This article is protected and thus no preview is available.
What are Print At Home tickets?
Print-At-Home tickets are sent via email to your customers. When setting up your event you can choose whether or not to allow this delivery method. View a Print-At-Home...
Last Modified: 2010-04-18
Number of views: 626
What are the different Hold codes I can use?
Here are the different hold codes we use.
c = Production Hold h = Headliner Hold m = Marketing Hold p = Promoter Hold s = Sponsor Hold v = sold on the old system K =...
Last Modified: 2008-05-15
Number of views: 563
What are the new reports available?
Report Descriptions
Capacity Recap
The capacity recap report provides a sales summary based on the capacity of the event. Use this report to review the capacity of...
Last Modified: 2008-05-04
Number of views: 538
What are the various reports available to me?
On May 5th 2008 we upgrade our ticketing system.
To view the new sales reports visit equery.evenue.net/TAUSA Download the instructions about how to read the new...
Last Modified: 2010-04-18
Number of views: 774
What is an Internal Sale?
If you see an 'internal sale' on a sales report, you're looking at a sale that took place at a ticket outlet. There is no name, or other contact information attached to...
What's the URL to view Sales Reports?
To view Sales Reports visit: https://equery.evenue.net/TAUSA For help reading the reports download this document.
Last Modified: 2008-05-08
Number of views: 629
When do advance sales end?
Advance sales end at 4:00pm local time (unless otherwise arranged) on the day of your event.
Your final “will call” list and Master Sales...
Last Modified: 2008-05-04
Number of views: 659
Where are your ticket outlets located?
We currently have 7 ticket outlets in Georgia. We will be adding more outlets very soon. All outlets charge a $2.00 flat fee, per ticket and accept cash only....
Why don't I see any sales when I view my report
Make sure you've expanded your event report.
You must click on the event name TWICE to view the report.
Please review the attached document for help.
Last Modified: 2008-07-25
Number of views: 481
Will Call Policy and Name Changes
Ticket Alternative "Will-Call" Policy Our "Will-Call' policy only allows the cardholder who purchased the tickets to retrieve them from the...
Last Modified: 2010-04-18
Number of views: 2908
Most Viewed Articles
Will Call Policy and Name Changes
Ticket Alternative "Will-Call" Policy Our "Will-Call' policy only allows the cardholder who purchased the tickets to retrieve them from the...
Ticket Layout Information
1. The first 2 lines of text on your ticket are for any presenting sponsors. There is room for 35 characters on each line.
You can also...
How do I check ticket sales?
To check sales, visit http://equery.evenue.net/TAUSA If you have any questions about using the reporting site, please contact your account manager.
Call...
How do I use the Support Site?
Here are some tips on using the support site. If you have any questions about using this site that are not answered below, call 1-877-725-8849 Remember! The SUPPORT...
Promotional Codes
You are allowed up to 10 promotional codes to use for each event. A promotional code is typically offered to give a customer a discount.
A promotional code is...
What are the various reports available to me?
On May 5th 2008 we upgrade our ticketing system.
To view the new sales reports visit equery.evenue.net/TAUSA Download the instructions about how to read the new...
What promotional tools do you offer?
Help us help you sell tickets! Did we mention we’re here to help you sell tickets? We like to think we go that extra mile! Remember to submit your event details....
TA Express Entry set up and use instructions.
For clients using Ticket Alternative's Express Entry service, please download this PDF Document containing set up instructions and troubleshooting guide. Download Set...
Example Reports
Until tickets are sold to your event(s) your sales reports will not show any information. (customer names, tickets sold etc etc) To view an example of how your...
When can I download my 'will call' list?
Question : When can I download my 'will call' list?
Answer : To allow for any changes or last minute calls from customers who can't find their tickets, we recommend...
Event Deposit Refund
If you paid an event deposit and you have met your sales goal it will be refunded at the time of settlement. If you have any questions, please contact your Client Account...
When do advance sales end?
Advance sales end at 4:00pm local time (unless otherwise arranged) on the day of your event.
Your final “will call” list and Master Sales...
